Shipping policy

Shipping Policy

At AstraViz, we believe in straightforward, transparent pricing. That’s why we offer Free Standard Shipping on all products—no hidden fees, order minimums, or surprise charges at checkout. The price you see on the product page is the final price you pay.

Order Processing & Handling

• Processing Time: Orders are processed within 1–2 business days (excluding weekends and major holidays).

• Order Confirmation: Once your order is placed, you will receive an order confirmation email. A secondary email containing your tracking information will follow as soon as your package ships.

Delivery Estimates

• Standard Shipping: Standard transit times typically range from 5 to 7 business days, depending on your destination.

• Tracking: All shipments include end-to-end tracking so you can follow your package every step of the way.

Address Changes & Corrections Please double-check your shipping details at checkout. If you need to make changes to your delivery address, contact us at [Insert Support Email] within 2 hours of placing your order. While we will do our best to update your information, we cannot guarantee changes once processing has begun.

Lost, Delayed, or Damaged Packages If your package arrives damaged, or if tracking shows your order was delivered but you haven't received it, please reach out to our support team within 7 days at [Insert Support Email]. We will work directly with the carrier to resolve the issue or issue a replacement promptly.